Facilitation Skills Training

PDF

• Understanding Facilitation
  • What is Facilitation?
  • Roles and Responsibilities of a Facilitator
  • When is Facilitation Appropriate?
  • Qualities of Effective Facilitation
  • Facilitation Techniques and Tools
  • Ethics in Facilitation
• Laying the Groundwork
  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data
  • Process vs. Content
  • Active Listening and Communication Skills
• Cultural Sensitivity in Facilitation
  • Understanding Cultural Differences
  • Respect and Management of Cultural Differences
• Managing the Group
  • Ideal World vs. Real World
  • Tuckman and Jensen’s Model of Team Development
    • Stage One: Forming
    • Stage Two: Storming
    • Stage Three: Norming
    • Stage Four: Performing
  • The Meal Analogy
  • Avoiding Group Dysfunction
    • Using Ground Rules to Prevent Dysfunction
    • Restating and Reframing Issues
    • Getting People Back on Track
• Maximizing Interaction
• Encouraging Participation
• Gathering and Presenting Information
• Exercising Control
• Synthesizing and Summarizing
• Virtual Facilitation Techniques
• Practical Exercises and Role-Plays
• Managing Difficult People and Conflicts
  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own
  • Dealing with Conflicts and Resistance
• Understanding and Applying Intervention
  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention
  • Intervention Techniques
    • Using Your Processes
    • Boomerang it Back
    • ICE It
• Adapting Facilitation to Group Sizes and Dynamics
• Strategies for Small, Medium, and Large Groups
• Managing Diverse Group Dynamics
• Reaching a Decision Point
  • Divergent and Convergent Thinking
  • Creating an Action Plan
  • Identifying the Options
  • Creating a ShortList
  • Choosing a Solution
  • Using the Multi-Option Technique

Before Taking this Class

Software/Setup For this Class

None