Communication Strategies Training

PDF

• The Big Picture of Communication
  • What is Communication?
  • Importance of Communication in Business
  • How Do We Communicate?
  • Communication Styles
  • Other Factors in Communication
• Beyond Words: Paraverbal and Non-Verbal Communication
  • Tone, Pitch, Pacing
  • The Mehrabian Study
  • All about Body Language
  • Interpreting Gestures
• Mastering the Art of Conversation
  • Discussing General Topics
  • Sharing Ideas and Perspectives
  • Sharing Personal Experiences
  • The Power of Storytelling
• Effective Speaking and Questioning Techniques
  • Speaking Like a STAR: Situation, Task, Action, Result
  • Asking Good Questions: Open Questions, Closed Questions, Probing Questions
• Active Listening
  • Frame of Reference
  • Assumptions
  • Understanding Active Listening
  • Sending Good Signals to Others
• Understanding and Overcoming Communication Barriers
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Psychological Barriers
  • Perception Differences
  • Differences in Time and Place
  • Three Major Communication Flaws: Third Person, Formal Language, Details
• The Power of Appreciative Inquiry and Feedback
  • The Purpose of Appreciative Inquiry
  • The Four Stages of Appreciative Inquiry
  • Examples and Case Studies
  • The Art of Providing and Receiving Feedback
• Advanced Communication Skills
  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Assertiveness
  • Using "I" Messages
  • Conflict Resolution and Negotiation Skills
  • Persuasion and Influencing Skills
• The Virtual Environment: Mastering Digital Communication
  • The 5% Rule
  • KNOW, Belly Button Rule, Lazy Rule, Superiority Effect
  • Effective Email Communication
  • Online Meeting Etiquette
• Communication Strategy Implementation
  • Developing a Communication Strategy
  • Case Studies and Hypothetical Situations

Before Taking this Class

Software/Setup For this Class

None