During student introductions at a recent User Experience Foundations class in Boston, an executive announced,"I’m here to see what this user experience fad is all about." It wasn’t a hostile comment, but it stuck with me. The business world has seen plenty of fads come and . . . [more]

One should never stumble away from a door feeling bruised, battered, and defeated.  Have you ever struggled to operate a simple, ordinary object? A door, perhaps? Doors have the power to cause shame, embarrassment, and physical injury. I experienced all three when I yanked on a doo . . . [more]