During student introductions at a recent User Experience Foundations class in Boston, an executive announced,"I’m here to see what this user experience fad is all about." It wasn’t a hostile comment, but it stuck with me. The business world has seen plenty of fads come and . . . [more]

I’ve been teaching Microsoft Office since the suite was first released in 1990. At the time, the big question was simple: Could Microsoft pull users away from dominant tools like WordPerfect, Lotus 1-2-3, and Harvard Graphics? They could. They did. By the mid-1990s, corporate trai . . . [more]