I have been teaching Microsoft Office since the suite was first released in 1990. The big question? Could Microsoft pull computer users away from the most popular products of the day: WordPerfect, Lotus 1-2-3 and Harvard Graphics? They could. They did. In the world of computer training, t . . . [more]

During student introductions at a recent User Experience Foundations class in Boston, an executive announced, “I’m here to see what this user experience fad is all about.” Many fads have come and gone in the business world. Consider Og Mandino’s “The Greatest . . . [more]